Overview
Our refund and returns policy is valid for 30 calendar days, or for 21 days after your package is delivered (whichever is longer). After that time frame, we can’t offer you a refund.
If we messed up your order, you will have our full support. Please contact us promptly and we will make it right. For all other returns, the buyer will be responsible for all return shipping costs.
To be eligible for full-return your item must be unused and in the same condition that you received it. It must also be in the original packaging, if applicable. You the purchaser are solely responsible for return shipping costs.
Shipping fees paid but the buyer paid at time of purchase are not refundable. If you received free shipping but removal of the returned items from that original order would have resulted in a shipping fee, that shipping fee will be deducted from the return. As example, if free shipping was provided for a purchase exceeding $100, but the return reduces the original purchase cost to below $100, then the appropriate shipping fee that would have been charged, will be deducted from your return.
To request a return authorization, email us with the following details:
- Which items you wish to return and your reason for return,
- and
- Your account email address
- and
- Your order number, or the date of purchase.
We will respond to your request and will provide instructions for any authorized return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to reject or reduce a refund if the item shows signs of use, wear, damage, or modification.
our refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Refunds are only processed for the original purchaser. Gift items must be returned by the purchaser with refunds going to the original purchase method.
Late or missing refunds
Refunds frequently take approximately 3 days and sometimes up to 5 days (depending upon your bank/card’s processing). If it hasn’t yet been 5 days, please allow your bank or credit card time to process and verify your funds.
After 5 days since you received refund confirmation from us, and after confirming with your bank or credit card company that no refund is pending or available, please contact us at refund@ezspeakersolutions.com
Non-Returnable
Items that are offered as “Closeout” or were purchased as part of a “group-buy” or other special purchase are not eligible for normal return and refund.
If there are special circumstances, a refund for “Closeout” or similarly priced items would need to be specially requested and may not be authorized. If that return is authorized, the refund would be minus a restock fee covering incurred and/or estimated costs including but not limited to payment transaction fees and shipping costs.
Exchanges
We only replace items if they are determined defective due to fault from the manufacturer. Cosmetic imperfections are often a part of manufacturing and do not have an impact on performance. If you believe you have received a defective item, please send an email to refund@ezspeakersolutions.com
Shipping returns
If we messed up your order, you have our full apology. Please contact us and we will make it right.
If you changed your mind, no longer need the item, or want to return for any reason other than our verifiable error, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
If you are returning expensive items, you should consider using a trackable shipping service or purchasing shipping insurance. We have no ability to take responsibility for or provide refund for return items that we do not receive, or are damaged in transit.
Need additional help?
Contact us at refund@ezspeakersolutions.com for questions related to refunds and returns.